Refund & Return Policy
Last updated: October 2026
At Veelay, we stand behind every product we sell. If you're not completely happy, we'll make it right.
The Veelay Guarantee
Every order is covered by our 30-day money-back guarantee. If Veelay isn't a hit at home, you can request a return or an exchange within 30 days of delivery.
Eligibility
To be eligible for a return or exchange:
- Items must be in good condition, undamaged, and returned in their original packaging with all accessories.
- Returns must be initiated within 30 days of the delivery date.
- Proof of purchase is required, such as your order confirmation email or order number.
Non-Returnable Items
- Products damaged, modified or misused by the customer.
- Opened sticker paper refill rolls.
- Final sale or clearance items, unless stated otherwise.
How to Start a Return
Email us at hello@veelay.store with your order number and the reason for your return.
Our support team will reply within 24 hours with return instructions.
Send your item back following the instructions provided.
Once the item is received and inspected, we will process your refund or exchange.
Refunds
Refunds are issued to the original payment method within 5 to 7 business days after the returned item is received and approved.
Original shipping costs are non-refundable, unless the item arrived damaged or defective.
You will receive a confirmation email once your refund is processed.
Exchanges
If you'd like a different pack or item, contact us at hello@veelay.store and we'll help you find the best option based on availability.
Damaged or Defective Items
If your order arrives damaged or defective, contact us at hello@veelay.store within 30 days of delivery.
Please include:
- Your order number
- Photos or a short video showing the issue
We will send you a replacement at no extra cost when applicable.
Questions?
Contact us anytime at hello@veelay.store.
Our support team usually replies within 24 hours, 7 days a week.